Refund policy

STARTUP COFFEE ONLINE RETAIL RETURNS POLICY

Startup Coffee is committed to providing you the best quality products and we appreciate your business.

If for some reason you are unsatisfied with your purchase please get in touch as soon as possible. Email us at help@startupcoffee.co for assistance.

Please do not return any items. Contact us at help@startupcoffee.co.

We want you to be satisfied with our coffee, products, and service so please reach out and let's chat. help@startupcoffee.co

PLEASE INSPECT ALL ITEMS IN YOUR ORDER FOR ACCURACY ONCE YOUR PACKAGE ARRIVES.

Unfortunately, WE DO NOT ACCEPT RETURNS.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item we want to make it right.

Refund Policy for Damaged, Defective, or Incorrect Items
If for some reason you received a damaged, defective or incorrect product please contact us within 24 hours of receipt at help@startupcoffee.co. In this case, you may request a full refund for the purchase price of the coffee(s) or item(s) within five (5) business days of receipt of the shipment based on UPS or USPS tracking information. Additional charges such as shipping, discounts, or any other charge besides the cost of the item itself will not be refunded. In most cases, you will receive a refund (minus any additional charges) to the card on file. Or, if you would rather, we can provide online credit (minus any additional charges) for use on a future purchase.

Please send all refund requests to help@startupcoffee.co. Please provide your order number, and reason for the problem.